Cancel your Order

Order Cancellation Policy

At Prime Containers Depot, we understand that plans can change. If you need to cancel your order, we’re here to help. Please review the following policy regarding order cancellations.

Cancelling Before Shipment

Orders may be cancelled before they have been prepared for shipment or scheduled for delivery.

If your cancellation request is approved before shipment, any eligible refund will be processed in accordance with our Refund & Returns Policy.

Orders Already Scheduled for Delivery

Once an order has been prepared, loaded, or scheduled for delivery, cancellation may no longer be possible.

If cancellation is still available at that stage, additional costs may apply depending on the circumstances.

How to Request a Cancellation

To request an order cancellation, please contact our customer support team as soon as possible and provide:

  • Your Order Number

  • Full Name

  • Email Address

  • Phone Number

  • Reason for Cancellation

Our team will review your request and respond promptly.

Cancellation Approval

Each cancellation request is reviewed individually.

Approval depends on factors such as:

  • Order processing status

  • Delivery scheduling

  • Shipment preparation

  • Product availability

Submitting a cancellation request does not automatically cancel an order.

Refunds After Cancellation

If a cancellation is approved before shipment, any applicable refund will be processed using the original payment method whenever possible.

Refund processing times may vary depending on your financial institution or payment provider.